Ticketing Policies

Ticketing Policies and Limitations of Liability

  • Online sales end at midnight the day prior to event day. Tickets will be available for purchase at the Box Office in person or at (808) 528-0506.
  • Online convenience fees are $4.50 per order and $4.50 per ticket not including any additional promoter fees.
    • Example for two $25 dollar tickets which include the $3 per ticket restoration fee ordered online:
      $50 (2 x $25) + $4.50 ( $4.50 per order) + $9 (2 x $4.50 per ticket) = $63.50 final order charge.
  • Some promoters may place additional ticket charges per order.
  • Children three years and under are not permitted inside the auditorium unless otherwise noted by theatre management.
  • All sales are final. No refunds or exchanges will be made.
  • All patrons are required to have a ticket for admission to the theatre. “Babes in arms” are not permitted.
  • Your ticket is a mere license to attend the performance on the date and time stated. Management reserves the right to revoke this license, upon refund of face value, for any reason. The Hawaii Theatre will not be responsible for the refund of any Internet convenience fees.
  • Tickets found to be fraudulent or purchased from unauthorized sources will be void, and management is not responsible for refunds. Authorized sources are the Hawaii Theatre Box Office and Tickets.com. Other online ticketing entitites, auction sies (i.e. Ebay, Craigslist) and independent brokers are not considered authorized as outlets.
  • Latecomers will be seated at management’s discretion.
  • No photographs, audio, or video recordings may be made of the production.
  • Artists, fees, and programs subject to change without notice.
  • As of January 8, 2008, a $3 Theatre Restoration Fee is applied to all ticket sales at Hawaii Theatre.