Ticketing Information
Three Easy Ways to Buy:
Online
- Purchase tickets at your convenience with our real-time ticketing system, available 24 hours a day, 7 days a week.
- Browse available seating, select your preferred seat, and receive immediate confirmation of your purchase. Click Here to check out our upcoming shows
- Your ticket will be delivered to the email address provided at the time of purchase. You may print your ticket or display it on your mobile device for entry to the event
- All ticket sales are completed through Patron Manager and the Hawaii Theatre Box Office. Tickets purchased through third-party resale websites may NOT be valid and HTC cannot guarantee the validity of tickets that were purchased from 3rd party ticketing sites.
- A ticketing processing fee of $4.50, a Theatre Restoration fee of $8, as well as a promoter fee of $3-5 for a total of an average of $15.50 additional fees on top of your ticket price will be charged on each ticket purchased online.
- We accept Visa, MasterCard, AMEX, Discover, JCB, and UnionPay credit cards.
In-Person
- We are located at 1130 Bethel Street, between Hotel and Pauahi Streets. Our Box Office is open Tuesday to Friday, 10 am to 4pm and Saturday 12 pm to 4pm; or 1 hour prior to any public performance.
- The Hawaii Theatre recognizes the special needs of some of our patrons. When ordering tickets, please make any special seating needs you have known to the representative assisting you with your order.
- A ticketing processing fee of $4.50, a Theatre Restoration fee of $8, as well as a promoter fee of $3-5 for a total of an average of $15.50 additional fees on top of your ticket price will be charged on each ticket purchased in-person.
- We accept: Cash, Check, and Visa, MasterCard, AMEX, Discover, JCB, and UnionPay credit cards.
Call Box Office
- Please call (808) 528-0506 during our Box Office Hours Tuesday through Friday 10AM to 4PM, or Saturday 12PM to 4PM to place an order.
- If we are unable to take your call, the best way to receive a call back is to leave a voicemail with your name and number. We will get back to you as soon as we can.
- A ticketing processing fee of $4.50, a Theatre Restoration fee of $8, as well as a promoter fee of $3-5 for a total of average of $15.50 additional fees on top of your ticket price will be charged on each ticket purchased via phone for shows at the Historic Hawaii Theatre.
- The Hawaii Theatre recognizes the special needs of some of our patrons. When ordering tickets, please make any special seating needs you have known to the representative assisting you with your order.
- We accept Visa, MasterCard, AMEX, Discover, JCB, and UnionPay credit cards.
Ticketing Fees
A ticketing processing fee of $4.50, a Theatre Restoration fee of $8, as well as a promoter fee of $3-5 will be charged on each ticket for an average of $15.50 additional fees on top of your ticket price. Fees are applicable to all purchases, online, in-person, and over the phone.
Why are there ticketing fees?
Ticketing fees help ensure we are able to keep the theatre running, bring great entertainment to the community, and preserve this historic landmark for future generations.
$4.50 Ticketing Fee: Our ticketing site, PatronManager allows you to buy tickets online 24/7, and allows us to manage everyone’s tickets in-house quickly and easily.
$3-5 Promoter Fee: We work with some of the best promoters in the world to ensure we bring high-quality, nationally and internationally recognized entertainment to Hawaii.
$8.00 Restoration Fee: The Hawaii Theatre has stood as a pillar of entertainment in Hawaii and has stood 100 years through wars, pandemics, bad weather, and more. When interior renovations were completed in 1996, the theatre reopened. Plans for exterior restorations were put on hold so the community could enjoy the theatre and now we face an urgency to update the building’s exterior.
ADA and Accessibility
- The Hawaii Theatre recognizes the special needs of some of our patrons.
- Please call or visit our Hawaii Theatre Box Office at (808) 528- 0506; our operational hours are Tuesday through Friday 10AM to 4PM, and Saturday from 12PM to 4PM so that a representative may assist you.
- We are able to offer the following ADA Accommodations:
- Wheelchair Seating Locations
- Armless Seating
- Infrared Listening Devices
- Service Animals (accommodations will be made for trained, harnessed, and housebroken service animals
- Please see the seating chart, for where wheelchair and companion seating is available.
- Please note that the Hawaii Theatre does not have an elevator to the second floor. If you need assistance reaching your seat, our Hawaii Theatre volunteers and staff will be happy to help you.
How to get to the Hawaii Theatre
The Hawaii Theatre is committed to ensuring that all patrons have time to arrive and be seated before each performance. Doors will usually open one hour prior to the scheduled performance time. Please check your email for the most up to date information regarding your show.
We encourage you to plan accordingly and allow yourself plenty of time to arrive, especially during periods of increased traffic. Please be mindful of fellow patrons and remain aware of your surroundings as you make your way to the theatre.
For your safety and the safety of others, please obey all traffic and pedestrian laws when crossing the street and use designated crosswalks whenever possible.
Address: 1130 Bethel St, Honolulu, HI 96813 | Located at the edge of Chinatown in Downtown Honolulu, between Hotel Street and Pauahi Street.
Parking
- Please do not park on Pauahi Street during show days, as this area must remain clear for performers, talent, and crew to safely access and perform their duties. Vehicles parked in this area during the restricted times indicated on posted signage are subject to towing at the vehicle owner’s expense.
- Parking on the street is metered and mostly limited to 1 Hour at a rate of $3/hour. This is enforced from 8:30AM to 6PM Monday to Friday and 7AM to 6PM on Saturdays.Street Parking is Free from 6PM to 6:30AM and all day on Sundays & Holidays. See this guide for more information on street parking.
- For an additional parking option, enjoy complimentary valet service with any purchase from our sponsor, AC Hotel Honolulu, located just a short two-block walk from the Theatre.
- The Hawaii Theatre is not affiliated with any of the nearby parking lots or garages and cannot be held responsible for any theft or damage to vehicles in the area.
- Security can escort patrons to the nearest parking garage
Public Transportation
- The best public bus and transit routes serving Chinatown in Honolulu run directly along King, Hotel, Beretania, and Bethel Streets via TheBus and the Waikiki Trolley.
- From Waikiki: routes 2, 13, 19, 20, 42
- From Leeward Oahu: routes C, E, 40, 42
- From Windward Oahu: routes 55, 56, 57, 57A, 65
- From Central Oahu: routes A, 52, 54, 62
- From the North Shore: route 55
- For your safety, please remain vigilant when traveling alone or leaving the venue late at night.
Ride Share / Uber / Taxi
- Location: 1130 Bethel Street, Honolulu, HI 96813
- The area directly in front of the Hawaii Theatre is not a designated loading or unloading zone. Please enter and exit vehicles promptly to help maintain traffic flow and ensure the safety of all guests.
- Please exercise caution when crossing the street. We strongly encourage waiting until your ride has arrived and is positioned safely near the curb before entering the roadway.
- For your safety, you are welcome to wait outside within the well-lit area of the Hawaii Theatre for as long as necessary while waiting for your ride to arrive.
- For your convenience, the house manager, front of house lead, or security team will be happy to arrange for taxi service from the Theatre to your destination
- Pickup and drop-off along Pauahi Street are strongly discouraged, as this area is actively used by performers, talent, and backstage crew members. Please use the designated location whenever possible.
Notice of Filming and Photography
Entrance to Hawaii Theatre Center and surrounding areas constitutes consent to photography/video recording for HTC marketing use.Ticket Holder grants permission to the organization sponsoring the event for which this ticket is issued to utilize Holder’s image or likeness in connection with any video or other transmission or reproduction of the event to which this ticket relates.
More Ticketing Questions
Latecomers
- Latecomers will be seated at management’s discretion.
- Patrons who arrive after the performance has begun may be asked to wait until they can be seated at an appropriate moment in order to minimize the disruption to the other patrons in the theatre and to the performers on stage. Usually after a song ends or when there’s a break in the show.
Lost & Found
- Our cleaning staff conducts a walkthrough of the theatre following each performance. Any items found will be turned in to the Box Office and made available for pickup during regular Box Office hours.
- When inquiring about a lost item, please provide a description of the item and the name or date of the performance during which it may have been misplaced.
- If an item remains unclaimed for two months from the original date it was found, HTC reserves the right to dispose of the item.
Lost Tickets
- If you have lost your ticket, please contact the Hawaii Theatre Box Office at (808) 528-0506 or info@hawaiitheatre.com with the name of the event, ticket buyer name, and listed email. Tickets will be resent to the email address of the listed ticket buyer only.
Seat Upgrades
- Seat upgrades are subject to availability on a case by case basis.
- Upgrades are for HTC presented performances only, and other performances as noted, and must be completed by the original purchaser. Additional fees may apply if an upgrade is approved.
- Only tickets purchased via Patron Manager or directly from the HTC Box Office for an HTC Presents show could be considered for an upgrade.
- Please talk to our Box Office staff during regular Box Office hours or at Will Call one hour prior to the show to see if there are seat upgrades available.
- For more information and upgrade eligibility, please contact the HTC Box Office.
VIP & Meet-and-Greet
- VIP and Meet-and-greets vary between shows. If you have purchased a VIP package, a Pre-show VIP email will be sent (1 day) prior to the event, please check your email and spam inbox for any information.
- Please contact info@hawaiitheatre.com if you have any questions.
Concessions
The Hawaii Theatre has small Charcu’terry and a variety of packaged snacks available for your enjoyment while waiting for the show to start.
Pre-paid concessions will be available for pick up at The Buxton Bar on the second floor of the Theatre. No need to get into the regular lines, go directly to the VIP Express Line on the left side of the bar and present your QR codes to the Server.
Group Discounts
EDU School Group Discounts
For EDU productions, which are specially designed and tailored for student audiences, we offer discounted rates for schools and educational groups.
For pricing, availability, transportation, or other inquiries, please contact the Hawaii Theatre Center Administrative Office at (808) 791-1303 or email info@hawaiitheatre.com. HTC can also coordinate with local bus companies to help facilitate safe and reliable transportation for students to and from the Hawaii Theatre.
Following the performance, The Dr. Sun Yat-Sen Park provides a nearby, safe, and spacious concrete area where students may enjoy their lunches.
Gift Cards
Give the gift of Theatre to your special someone without the hassle having to come to the Box Office to purchase a Gift Certificate. These Gift Cards are conveniently emailed to the recipient, or you can even send them via TEXT message! The cards don’t expire, and you can even refill them for re-use over and over again.
