Ticketing Policies
Ticketing Policies and Limitations of Liability
All sales are final. No refunds or exchanges will be made. In the event of cancellation, refunds will be made in the form of Hawaii Theatre Center Gift Cards that do not expire, and can be used for the purchase of tickets, merchandise and concessions items.
- Online sales end an hour after any ticketed event begins, unless HTC is directed to end sales earlier by the Promoter or Artist. Tickets are also available for purchase at the Box Office in person or at (808) 528-0506.
- A ticketing fee of $4.50 per ticket is added to all orders for show at the Historic Hawaii Theatre venue (online, in person or via email). Further, additional fees are assessed for tickets shipped by mail ($12.00).
- A $8.00 Theatre Restoration Fee is applied to all ticket sales for shows held at the Historic Hawaii Theatre Center. This fee helps ensure we are able to operate and maintain our non-profit historic venue.
- A $12.50 Ticketing Fee is applied to all ticket sales for shows held at other venues for which the Hawaii Theatre processes tickets. These fees help to offset our costs associated with supporting other non-profit arts organizations in our community, and helps to keep the funds earned from these fees supporting the arts in our community.
- A Promoter fee is added only to certain shows tickets at the request of the show’s producer or promoter. Generally speaking, this fee ranges from $3 to $5.
- Children three years and under are not permitted inside the auditorium unless otherwise noted by theatre management.
- All patrons are required to have a ticket for admission to the theatre. “Babes in arms” are not permitted.
- Hawaii Theatre Center tickets serve as a license to attend the performance on the date and time stated. Management reserves the right to revoke this license, upon refund of face value, for any reason. The Hawaii Theatre will not be responsible for the refund of any Internet convenience fees.
- Tickets found to be fraudulent or purchased from unauthorized sources will be void, and management is not responsible for refunds. Authorized sources are the Hawaii Theatre Center or a specifically Licensed User for a specific event. Other online ticketing entities, auction sites (i.e. Ebay, Craigslist) and independent brokers are not considered authorized as outlets, and as such Hawaii Theatre Center reserves the right to refuse entry to any event or performance such tickets.
- Latecomers will be seated at management’s discretion.
- No photographs, audio, or video recordings may be made of the production unless express permission has been given by the performer, promoter or Hawaii Theatre Center during the pre-show announcements, or posted in writing at the entrance to the auditorium.
- Artists, fees, and programs presented on the HTC Website, or any publication, are subject to change without notice.
- A Promoter Fee is applied to certain ticket sales at Hawaii Theatre Center. This fee is assessed by certain promoters or the Theatre in order to offset marketing and other show expenses.
This ticket is a revocable license and may be taken up and admission refused upon refunding the
purchase price appearing hereon and is grounds for seizure and cancellation without
compensation. Holder of this ticket (“Holder”) voluntarily assumes all risks and danger
incidental to the event for which this ticket is issued whether occurring prior to, during,
or after same, including, but not limited to, contracting, and/or spreading the COVID-19 virus,
and agrees that the organization, venue, presenter, agents, participants, or performers are not
responsible or liable for any injuries, sickness, or death resulting from such causes. Holder
acknowledges that the COVID-19 pandemic remains a threat to individual and public health,
COVID-19 is a highly contagious disease transmitted through human contact and respiratory
droplets (including through the air and via common surfaces) and it is possible that Holder may
contract COVID-19 while at the game or event for which this ticket is issued. Holder agrees by
use of this ticket not to transmit or aid in transmitting any description, account, picture, or
reproduction of the game or event to which this ticket is issued. Breach of the foregoing will
automatically terminate this license. Holder agrees that the license comprised by this ticket may
be removed and Holder may be ejected from the event for which this ticket is issued in
the event that Holder violates any law, ordinance, or venue regulation. Holder grants permission
to the organization sponsoring the event for which this ticket is issued to utilize Holder’s
image or likeness in connection with any video or other transmission or reproduction of the event to which this ticket relates.
For guests visiting Hawaii Theatre during an event, please note the following restrictions apply:
Backpacks, large bags, or duffle bags are NOT ALLOWED under any circumstances. All bags subject to search upon entry.
NO Coolers
NO Water bottles
NO Weapons
NO Unopened Outside Alcohol, beverages or water
Cameras with interchangeable/detachable lens or external flash (No Professional Photography)
Audio/Visual Recording Devices (includes GoPro, Google Glass, Spectacles, etc.)
Selfie Sticks, Tripods, Monopods
Outside Food, Beverage, or Alcohol
Cans, Metal/Glass/Plastic Containers, Bottles, or Flasks (empty or sealed bottles included)
Laptops, Tablets, Personal Computers, or Two-Way Radios
Weapons, Firearms, Pepper Spray, Pocket Knives or Mace
Public carrying of pistols or revolver without valid license (exceptions for qualified law enforcement)
Illegal Drugs or Substances
Flammable Liquids, Aerosol Cans, or Permanent Markers
Flashlights, Laser Pointers, Light/Glow Sticks, Flares, or Fireworks
Noise Making Devices (i.e. Air Horns, whistles, bells, vuvuzelas, etc.)
Balloons, Balls, Projectiles, or Optical Illusions
Skateboards, Segways, Scooters, Rollerblades, Bicycles, Hover boards, and Helmets
Coolers, Ice Chests, Folding Chairs, or Pointed-Tip Umbrellas
Flowers (unless otherwise permitted by Tour Production)
Seat Cushions or Booster Seats
Patrons Without Shoes or Shirt
Drones
Animals or Pets (accommodations made for trained, harnessed, and housebroken service animals)